You can find information about store policy and answers to frequently asked questions below. I want you to be happy with your order, so if you have any questions, please don't hesitate to contact me!
How long will my order take to arrive?
All items are shipped from California, USA.
If items are currently in stock, they ship within 5 days of your order being placed. Items usually take 2-5 days to arrive within the USA, and 2-6 weeks internationally. If your order is urgent (like a gift for an event), please do let me know in your order notes at checkout and I'll do my best to expedite!
How do preorder items work?
Preorder items will be delivered after items arrive to us from the manufacturer. Delivery time should be noted on the listing. Occasionally, production delays do occur: in these cases, I do ask for your patience!
If you have any questions about your order status, please don't hesitate to contact me!
Something is wrong with my order— it's broken / missing an item / a wrong item was sent!
Oh no! Please contact me! Send a photo of the damaged merchandise if applicable, and I'll get it sorted for you right away.
My parcel still hasn't arrived!
Please check on your parcel using the tracking number you received! Postal delays sometimes happen, and in our experience, they usually arrive within 1-2 weeks. If it still hasn't arrived after that, do contact me to check on your order status!
My package was lost or stolen!
Please be certain that your package is being sent to a secure location to ensure its safe delivery! We cannot be responsible for items that have been lost by the postal service or stolen upon delivery.
However, we'll still do our utmost to make sure that you're happy with your order— so if this happens, do get in touch!
I used the wrong address when I made my purchase!
Please contact me ASAP! If your parcel hasn't been shipped yet, the address can be corrected.
I made multiple orders by accident. Can you combine the shipping?
Absolutely! Please feel free to reach out. If your order hasn't been packed and shipped out yet, I'm happy to combine the shipment and refund the remaining balance.
If I'm able to pack parts of your order together and you have overpaid on shipping (for example: when more than one book is purchased) I will refund the remaining shipping balance as well.
